Contact Us
We're real people who answer real questions about candle making. Reach out — we typically respond within one business day.
Get in Touch
Phone
720-743-6730Location
Centennial, Colorado
Serving the Greater Denver Area and shipping nationwide
Business Hours
Monday – Friday
We typically respond within one business day
Send Us a Message
Have a question about an order, need wick sizing advice, or just want to talk candle making? We love hearing from makers.
Common Questions We Help With
Frequently Asked Questions
Do you offer local pickup in Colorado?
Yes — we offer free local pickup at our location in Centennial, Colorado. During checkout, select “Pickup” as your fulfillment option and choose an available time slot. We're convenient for customers throughout the Denver Metro area.
Do you ship nationwide?
Yes, we ship to all 50 states. Shipping rates are calculated at checkout using real-time carrier pricing from USPS, UPS, and FedEx. Most orders ship within 1–2 business days of payment confirmation.
Can you help me choose the right wax or wick for my candles?
Absolutely. Wick sizing and wax selection are the most common questions we get. Send us an email with your container diameter, the wax you're using, and your fragrance load, and we'll recommend a starting wick size. You can also visit our Learn section for in-depth guides on wick sizing, fragrance load percentages, and wax comparisons.
Do you offer bulk or wholesale pricing?
We work with small candle businesses, cottage makers, and hobbyists. If you're purchasing larger quantities of wax, wicks, or jars, reach out by email and we'll discuss options. We're a family-owned company and prefer to work directly with our customers rather than through a rigid tier system.
What if I have a question about my order?
Email us at info@craftandharvest.com with your order number and we'll sort it out quickly. For order status, tracking, or fulfillment changes, we respond within one business day — often the same day.